Refund policy

If anything’s unclear or you need help, please email our friendly support team at katharinekovacik2600@outlook.com — we’re here for you!

Quick Summary

We only accept returns of unused, brand-new products. If the return is due to a quality issue or our mistake, we will cover return shipping and arrange a label or pickup when needed.
If a package is lost in transit, we’ll generally reship the order or otherwise resolve the issue — please contact support for details.

Our support team aims to respond within 2 business days. We’ll evaluate your case and propose a solution (remake, replacement, or refund).
If you choose a refund, we will initiate it immediately after approval.

Email katharinekovacik2600@outlook.com within 180 days of delivery with:
- Your order number;
- Clear photos and/or video showing the item and the issue (overall and close-up);
- Photos of packaging and shipping label if the item looks damaged in transit;
- A short description of the problem.
Our team will reply within 2 business days and guide you on the next steps.
If approved, we’ll either:
- Send a return label and cover return shipping, then refund after inspection, or
- Arrange a free remake/replacement and ship it to you, or
- Issue a refund directly (if that’s your preference).
Refunds go back to your original payment method. Processing time depends on your bank or payment provider, typically 3–10 business days.

If you refuse a delivery and the package returns to us, contact support. If you still want the order, we’ll happily resend it free of charge if the return was due to a quality or shipping issue.
For customer-initiated refusal without a quality issue, we’ll work it out case-by-case.

Refunds are returned to the original payment method unless otherwise agreed.
We will process refunds immediately after approval; banks may take 3–10 business days to show the funds.